SHIPPING AND RETURNS
When will my order ship after purchasing?
Processing takes 1-3 business days, Monday through Friday not including holidays. We know, we’re fast! Shipping times vary depending on where in the world you’re shipping to. Please refer below to find out how long your MinerShop package will take to arrive.
Estimated Shipping Time
Contiguous US: 4-8 business days
Non-Contiguous US (PR, HI, AK): 7-12 business days
Australia, UK & Canada: 6-8 business days
Saudi Arabia, Bahrain, Kuwait, United Arab Emirates, Qatar: 10-16 business days
Russia: 10-16 business days
Chile: 10-16 business days
Other International: 10-20 business days
How is my shipping cost calculated?
Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international is shipped either USPS or UPS dependent on location.
What are the extra duties and taxes for when I purchase from outside of the US?
For international orders, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.
Help! My product arrived damaged.
While we try to package all orders very carefully, in some cases, delicate specimens get damaged on their way to you. This is a rare occurrence but does happen from time to time. Please contact us at firstname.lastname@example.org and we will be happy to help you!
Can I return an order?
Please contact our customer support at email@example.com and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.
How long do refunds take?
Refunds will take 3-5 business days to be processed and posted to your payment method.